Sensory Client Comments

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We serve a broad range of industry clients, from start-up entrepreneurs to multi-national corporations, but mainly serve Northwest clients.

At the conclusion of every project, the client is invited to submit an evaluation form so that we can continue to refine our services to meet our clients’ needs. Over 60 % of our service is to repeat clients. Some of the reasons they state for their satisfaction are:

• “As a result of the tests, we made several modifications to our existing product lines…” – Natural Foods Company

• “In all aspects of the project, Ann and her team exceeded our expectations and we were thrilled with the services we received.” – Major Seafood Marketing Institute 

• “We have used the information to make specific changes both in our packaging and formulations.” – Oregon Soda Company    

• “The consumer testing helped us answer a number of questions regarding flavor, consumer preferences, packaging and marketing, and we believe the information (sensory) provided certainly gave us a clearer road map to making successful decisions…” – Butter Product Testing 

• “Not only was it encouraging to see the positive (consumer testing) results I had, but this information could also be a great sales and marketing tool.” – Baby Food Company

• “The service provided [consumer focus groups] was extremely professional. All the staff went out of their way to include all our ideas and expectations so that all our questions were answered.” – Northwest Fruit Product Company 

• “We would definitely recommend and consider using the services of the FIC in the future…” – Ice Cream Company